tk11 Privacy Policy

Introduction and Scope of Policy

tk11 is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to the tk11 website https://tk11login.cam and its associated mobile applications.

By registering on or continuing to use our platform, you are considered to have accepted the terms of this Policy. This Policy is linked to our Terms and Conditions and both documents should be read together.

tk11 believes that transparent management of users' personal information is the foundation of a trustworthy platform. Our commitment to you is this — we collect only the information that is necessary, we do not use it beyond what is needed, and we do not sell it to third parties without your consent.

Information We Collect

Various types of information are required to operate the tk11 platform. These are listed in detail below:

2.1 Identity Information

• Full name (as per National ID card)
• Date of birth (for age verification)
• National ID number or passport number
• Copy of photo ID (during KYC verification)

2.2 Contact and Account Information

• Mobile number (Bangladeshi)
• Email address
• Username
• Password (stored in encrypted form)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Usage and Activity Information

How We Collect Information

tk11 collects information in several ways, as explained below:

3.1 Direct Submission

Information is collected directly when you create an account on tk11, complete KYC verification, make a deposit or withdrawal, or contact the support team.

3.2 Automatic Collection

When you use our platform, some information is collected automatically. This includes: IP address, browser type, list of pages visited, session duration, and click data.

3.3 Through Third Parties

In some cases we may receive relevant information from payment processing partners (bKash, Nagad, Rocket, Upay, banks) and identity verification service providers. This information is used only to complete transactions or confirm identity.

Purpose of Using Information

tk11 uses the information collected for the following purposes:

4.1 Account and Service Management

• Completing account registration and identity verification
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Providing bonuses, cashback, and VIP benefits
• Maintaining gaming records and betting history

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Complying with anti-money laundering (AML) regulations
• Detecting multiple accounts or fraudulent activity

4.3 Customer Support

Your information is needed to resolve any issues, handle complaints, and provide support in Bengali via 24/7 live chat and email.

4.4 Ensuring Responsible Gaming

Under our Responsible Gaming programme, we monitor users' gaming patterns to identify signs of problematic gaming at an early stage and provide the necessary support.

4.5 Platform Development

• Analysing and improving the user experience
• Developing new games, features, and offers
• Sending relevant promotional notifications (subject to your consent)

Data Storage and Security

5.1 Technical Security Measures

tk11 uses industry-standard security technology to keep your information secure:

• SSL Encryption: All communication between the website and servers is encrypted using SSL/TLS protocol.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall and Intrusion Prevention: Multi-layered security measures are active at the server level.
• OTP Verification: Mobile OTP verification is mandatory for sensitive operations.

5.2 Data Retention Period

All data is retained while an account is active. Even after an account is closed, financial transaction records and identity-related information are retained for as long as required to meet regulatory requirements. This period is generally five to seven years.

5.3 Response to Data Breaches

If a security breach occurs that may affect your information, tk11 will promptly notify affected users and take the necessary steps to minimise harm.

Sharing Information with Third Parties

tk11 never sells your personal information to third parties. However, limited information may be shared in certain specific situations:

6.1 Authorised Service Providers

• Payment Processors: bKash, Nagad, Rocket, Upay, and major banks in Bangladesh (such as Dutch-Bangla Bank and BRAC Bank) — they receive only the relevant information needed to complete a transaction.
• Game Providers: Pragmatic Play, Evolution, PG Soft, JILI, and other game studios — they receive only the session token information needed to operate games, not any personal identification details.
• Identity Verification Services: Authorised providers assisting with the KYC process — solely for completing verification.

6.2 Legal Obligations

Information may be provided in accordance with lawful instructions from any competent court or regulatory authority in Bangladesh. Such disclosure occurs only where legally required.

6.3 Business Transfers

In the event of a merger or acquisition of tk11's business, user information may be transferred to the new authority, but the terms of this Policy will remain in effect.

Cookies and Tracking Technologies

7.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. tk11 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages are used most — data is aggregated and anonymous.

7.2 Cookie Control

You can disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies may disrupt certain platform features, particularly login functionality.

Minors' Privacy

All casino and betting activities on tk11 are strictly for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

Date of birth is verified at the time of registration. Age is confirmed through identity documents during the KYC process. If a user registers with false information and this is later proven, the account will be immediately closed and the associated data will be deleted.

Your Rights & Choices

As a tk11 user, you have the following rights regarding your own information:

9.1 Right to Access

You can log in to your account at any time to view your stored personal information. Contact the support team for a more detailed data report.

9.2 Right to Correction

If your account contains incorrect or incomplete information, contact us via 24/7 live chat or email to have it corrected.

9.3 Right to Deletion

You may request account closure. Please note that we are required to retain certain information for a specified period due to legal and regulatory obligations. For more details on this, see our detailed FAQ page.

9.4 Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. This can be managed from your account notification settings, or you can inform the support team.

9.5 Data Portability

Upon request, we can provide your account and transaction data in a readable format. Such requests must be made through the support team.

Policy Changes & Contact

10.1 Policy Update Process

tk11 reserves the right to update this privacy policy as needed. For any significant changes, we will take the following steps:

• A notice will be displayed in a prominent place on the website
• Details of the changes will be sent to your registered email
• The "Last Updated" date at the top of the policy will be changed
• Reasonable notice will be given before the changes take effect

10.2 Contact Us

If you have any questions or complaints about this privacy policy, please contact us:

• 24/7 Live Chat: Get direct support from any page on the platform
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

This policy is part of the overall privacy framework of the tk11 platform. To learn about the full terms of our service, read our Terms & Conditions. To find out more about tk11, visit our About Us page.